Q: How do you screen your cleaners? A: We have a thorough 5 stage interview process which includes screening and reference checking. This includes a long telephone interview, identity checking, and checking of two professional references. Q: What if I'm not happy with the service? A: We have a 100% satisfaction guarantee. If you are not satisfied we will come back. We want you as a regular customer and we want you to advertise us as the best in your area. Our customers are the most important people in our business. Our customers don’t rely on us, we rely on them. Q: Where do you find your cleaners? A: We get most of our cleaners through referrals from our current and previous cleaners. This means that we are able to pick from a very high quality group of people. We also advertise and have a detailed recruitment policy. Visit the "Our Cleaners" page for more information. Q: Will I have the same cleaner every time? A: Yes. You are assigned your own cleaner and this will not change without our prior agreement with you. We do however provide cover for when your cleaner is away on holiday or off work due to ill health. Q: Will my cleaner do ironing? A: Yes! This can be included in the regular hours your cleaner does. Q: Will my cleaner do other jobs around the house? A: So long as our cleaners are not putting their health or their safety at risk, they will be happy to do other tasks in your home for you. This may well mean going to the shops with some of our customers who would like a hand carrying shopping, it may mean putting a load of washing on, and it may mean making your beds for you. So long as it’s reasonable, our cleaners are happy to do it. | ||||||