FAQ sections
Q: Do I have to do anything before the clean? A: No. Once we have agreed our terms of service we come into your home as agreed and carry out the job to your satisfaction. Some people like to tidy their home to allow the cleaners to carry out their job faster, however this is not always possible for clients (for instance if they have young children). Our cleaners will tidy as they go, leaving you to come home to your professionally cleaned home. Q: Do you have referrals/testimonials? A: Yes. We are proud of the feedback we receive off our clients. We are determined to become the most popular choice for house cleaners in the Chester area. You can read real client comments on our home page. Q: How can I give feedback on my service? A: We always give a courtesy call at the start of a regular clean to check that we are up to scratch and so we can make sure that everything is running smoothly. If you have any need to contact us in addition to this then please call us! This is one of the great advantages of going with My Clean Home. We are accessible and easy to do business with. We welcome feedback to help us make sure that our service to you is personalised and high quality. We want to keep you as a regular client and we want YOU to advertise US as the best in Chester. Q: How will you access my home? A: We agree this with you. Some clients like to be in when their cleaner comes and others like to be out. Often people like to be present at the start of cleans, and once they are used to our top class service they are as happy to leave us to get on with it. Q: I work six days a week, can you clean my home without me being in? A: Yes, if you wish. In fact this is typical for over half of our clients. We just need to manage the situation so that we have keys, alarm codes, and instructions for when we go in. Q: I’m going on holiday; can you clean whilst I am away? A: Yes, and you’ll come back to a sparkling clean home. We just need to ensure that we have keys, alarm codes, and instructions for when we go in. Q: What areas do you service? A: We serve Chester and its outlying districts. If we don’t cover your area yet… we plan to soon! We are a growing company. Call us now to see what we can offer you. Q: What if I have run out of products? A: When your cleaner leaves they will leave you a note, or tell you if there’s anything that is running short and may need replacing. Q: What if my cleaning falls on a holiday? A: Usually our cleaners like to work on bank holidays. If you do not require our service please give us the usual 3 days notice in order to re-arrange their schedule. Q: When can you start? A: As soon as you like! How does 5 days from letting us know that you want to join our client list sound? | ||||||