FAQ sections
Q: Are cleaners trained and supervised? A: Yes. We provide instruction and coaching for our cleaners. We also conduct regular and surprise monitoring of our cleaners to ensure that they are maintaining our high standards. Q: Can I hire one of your cleaners directly? A: When you agree to use My Clean Home you enter an agreement that you will not approach our staff to work for you directly. If however you choose to do so you have agreed to give us a finder’s fee of £500 and the cleaner will no longer be offered work with My Clean Home. Q: Do your cleaners bring their own supplies? A: We use your own products and equipment in your home. This means that we are able to clean your home how you like it to be cleaned. It also means that we are not moving dust, dirt and bacteria from one client to the next, and it keeps the cost of our service down. Q: Do your cleaners move furniture? A: We will move most couches, chairs, and tables as part of our service provided time allows this, and the cleaner can do so without putting herself or your property at risk. Heavier items, and furniture with electronics or breakables will either need to be moved ahead of time by the home owner or we can clean around them. Q: How do you choose your cleaners? A: We choose our agents according to their personal qualities. We look for enthusiasm, motivation, and social skills. Nobody wants a grumpy, lazy and unfriendly cleaner in their home! Once we have them we make sure we look after them and that they enjoy working for us. As a result we don’t have a high turnover of cleaners. We know that if we take care of our cleaners they will take care of us. Q: How many cleaners will clean my home? A: Over 90% of our clients have only one designated cleaner who comes weekly. Some of our clients would like a faster clean and we can arrange for two cleaners. Let us know what you are looking for and we will make sure you get it! Q: What products will they need? A: A typical list would include… paper towels, liquid all purpose cleaner, small white terry cloths, furniture polish, bleach, window cleaner, mop & bucket, vacuum cleaner, broom, bin bags, brush, some sponge cloths, and Brillo pads. Of course in your own home you may want specific products for specific items. You can discuss this with your cleaner when she starts. | ||||||